Return Policy

At NepBazar.com, customer satisfaction is our top priority. We want you to shop with confidence. This Return & Refund Policy explains the guidelines for returning products, requesting refunds, and handling exchanges.

1. Eligibility for Returns

1. Products can be returned within 7 days of delivery (unless otherwise specified for certain categories).
2. The product must be unused, undamaged, and in its original packaging with all tags and accessories intact.
3. Certain products, such as perishable items, personalized gifts, or intimate wear, may not be eligible for return.

2. Initiating a Return

1. To request a return, contact our customer support via email or WhatsApp with your order number and reason for return.
2. Our support team will guide you through the return process and provide a return authorization if your request is accepted.

3. Return Shipping

1. For most returns, customers are responsible for the shipping cost unless the product is defective or damaged.
2. Please use secure packaging to avoid damage during shipping. NepBazar.com is not responsible for returns lost in transit due to insufficient packaging.

4. Refunds

1. Refunds will be processed within 5–10 business days after we receive and inspect the returned product.
2. Refunds will be issued through the original payment method unless otherwise agreed.
3. Delivery charges, if applicable, are non-refundable.

5. Damaged or Defective Products

1. If a product is damaged or defective upon delivery, notify NepBazar.com within 24 hours of receiving the order.
2. We will provide a replacement or full refund at no extra cost.

6. Exchanges

1. Exchanges are allowed if the requested product is available in stock and meets return eligibility.
2. Contact customer support to arrange the exchange.

7. Non-Returnable Items

1. Perishable goods (flowers, chocolates, cakes, etc.)
2. Personalized or customized items
3. Intimate apparel or undergarments
4. Products damaged due to misuse or accidents

8. Contact Information

For any questions regarding returns, refunds, or exchanges, please reach out to us:

1. Email: [email protected]