Cancellation Policy

At NepBazar.com, we understand that plans can change. This Cancellation Policy explains how you can cancel your orders and the applicable conditions:

1. Order Cancellation Timeframe

1. Orders can be cancelled before the item is shipped.
2. Once an order is shipped, it cannot be cancelled, but you may request a return after delivery according to our Return Policy.

2. How to Cancel an Order

1. Contact our customer support via email or WhatsApp with your order number and reason for cancellation.
2. Our team will confirm the cancellation and initiate the refund if eligible.

3. Refunds for Cancelled Orders

1. Refunds for cancelled orders will be processed within 3–7 business days.
2. Refunds will be made via the original payment method.
3. Delivery charges, if already paid, may not be refundable depending on the seller’s policy.

4. Orders with Payment on Delivery (COD)

1. If you cancel a COD order before shipping, no payment will be collected.
2. If you refuse the order at delivery, it will be treated as a return, and our Return Policy will apply.

5. Non-Cancellable Items

1. Certain items, such as perishable goods, personalized or custom products, and time-sensitive promotional items, may not be eligible for cancellation.

6. Contact Us

1. Email: [email protected]